All Blog Posts
-
BlogThe Power of Cohort Analysis
In today’s AI-powered world, data privacy has become a paramount concern for both individuals and organizations. When it comes to […]
Learn More -
BlogAI Chat & User Feedback
With the increasing complexity of technology, IT teams often find themselves overwhelmed with support requests. This is where AI chat […]
Learn More -
BlogUnifying Tickets and Surveys
In today’s fast-paced business landscape, the efficiency of internal IT operations is paramount. Managing incidents, ensuring seamless workflows, and maintaining […]
Learn More -
Blog5 Reasons IT Tickets Need AI
In the realm of modern IT operations, data is more than just a buzzword—it’s a goldmine of insights waiting to […]
Learn More -
Blog6 Reasons to Survey End Users
In this blog post, we delve into why IT departments need to survey end users about their technology needs and […]
Learn More -
BlogThe Trust Crisis
In May, 2021 research firm Gartner published “10 Megatrends That Will Define Your Future”. These “megatrends” are political, technical and […]
Learn More -
BlogMine the Gap
In one way or another how we work is going to change post-pandemic. 100% office-based and 100% home-based are both […]
Learn More -
BlogMy IT Predictions for 2021
It’s December and with the world and its dog seemingly casting their eyes into the future, I thought I’d throw […]
Learn More -
BlogHow to save a cool $1m on IT
We recently worked on the IT Strategy of two Fortune 500 companies as they merged into one, identifying issues with […]
Learn More -
BlogWhat homeworking taught us
At Voxxify we help companies keep their finger on their IT pulse. Here are some things we and our clients […]
Learn More -
BlogMeasure what matters
Peter Drucker wrote that you can’t manage what you don’t measure. But it’s not as simple as that. In the […]
Learn More -
BlogSurveying…what’s underneath?
Creating a survey is simple these days, but getting valuable insights can be extremely difficult. Knowing what’s under the surface […]
Learn More -
BlogClosing the IT Experience Gap
Many corporate IT departments offer support to business end users via a ticketing system. But, beware – the metrics you […]
Learn More -
BlogGo Deep
Startup founders, as with all those who are trying to break new ground, are faced with a difficult choice: stay […]
Learn More -
BlogUnlock Organisational Wisdom
Previously we talked about where Escalations & Interventions come from. They come from an organisation that only looks up or […]
Learn More -
BlogAvoiding Escalations
The IT Pain Threshold is the point where ticket volumes start to grow exponentially. If tickets continue to grow without […]
Learn More -
BlogMove Fast and Change Things
Startup culture is getting a bad rep, and the move fast & break things narrative is starting to unravel. The […]
Learn More -
BlogAI seems scary. But why?
Artificial Intelligence is making the news these days, and not always in a good way. I’m going to take a […]
Learn More