IT's Missing Metric

Our unique approach

Detailed feedback from end users helps IT prioritize and deliver better outcomes.

  • Bring in every perspective

    Our technology is hyper-efficient at gathering comprehensive and unbiased feedback from thousands of end users in just days.

  • Discover what matters most

    Because we structure our surveys to feed machine learning algorithms, we can quickly identify the highest priority issues & trends.

  • Empower your team with data

    Rapid access to high quality insights with full drill-down capability by service, role & location puts service owners back in control.

Baseline, then trend upwards

Continuous improvement is not a one-time thing. Establish a regular rapport with your end user community for truly agile IT.

Seeing is believing

Take a quick tour of our AI-powered insights platform.

Just some of the features you’ll love

Crystal clear executive level insights

  • Standardized metric for end user experience
  • Industry leading 40%+ response rate
  • Interactive CIO dashboard
  • Executive summary download
  • AI-powered trending & prediction
  • Compare with industry benchmarks

Powerful insights with minimal effort

  • AI-powered sentiment & statistical analysis
  • Freeform text automatically categorized and sorted
  • Intuitive filtering & drilldown
  • Automated scheduling and processing
  • CSV & PDF format report downloads
  • Easily share data with peers & stakeholders

The detail you need to manage your service

  • Feedback categorized by role, location & service
  • Wordclouds with keyword search
  • Individualized management reports
  • Outlier analysis to identify systemic issues
  • Operations-grade data you can trust
  • SaaS based so no installation or agents required

Ensure IT is responsive to your business needs

  • See how IT is actually performing for your business
  • Get on the same page as your CIO
  • Ensure IT is focused on the right solutions
  • Be part of the technology conversation
  • Drive more value from digital transformation projects
  • Measurably improve return on technology investments

Crystal clear executive level insights

  • Standardized metric for end user experience
  • Industry leading 40%+ response rate
  • Interactive CIO dashboard
  • Executive summary download
  • AI-powered trending & prediction
  • Compare with industry benchmarks

Powerful insights with minimal effort

  • AI-powered sentiment & statistical analysis
  • Freeform text automatically categorized and sorted
  • Intuitive filtering & drilldown
  • Automated scheduling and processing
  • CSV & PDF format report downloads
  • Easily share data with peers & stakeholders

The detail you need to manage your service

  • Feedback categorized by role, location & service
  • Wordclouds with keyword search
  • Individualized management reports
  • Outlier analysis to identify systemic issues
  • Operations-grade data you can trust
  • SaaS based so no installation or agents required

Ensure IT is responsive to your business needs

  • See how IT is actually performing for your business
  • Get on the same page as your CIO
  • Ensure IT is focused on the right solutions
  • Be part of the technology conversation
  • Drive more value from digital transformation projects
  • Measurably improve return on technology investments
  • "With just one survey, we have made significant savings generating an impressive ROI, while also improving user satisfaction. Using Voxxify has been a major win for us."

    Rafal Rzakowski, CTO, Otonomee

  • “By Friday I had the insights, by Monday I had my action plan. This is so powerful and has transformed how we work. Best thing was, it paid for itself ten times over.”

    Chris S, Director IT Operations, StratCo

  • "Voxxify helped us make valuable, cost-effective decisions on how to prioritize IT investment. This data is now a critical metric for our success."

    Yancy Harlow, VP IT, Overhaul

Simple pricing structure

We charge per end user surveyed, with no hidden costs.

  • Growth

    Up to 250 end users

    • Free trial up to 25 end users
    • ML-generated prioritisation
    • Country-level drilldown
    • 2 dashboard logins
    • 4 hours consulting support

    Growth Plan

    $5,000/yr or $499/mo

  • Scale

    Up to 1,000 end users

    • Free trial up to 150 end users
    • ML-generated prioritisation
    • ML-generated personas
    • City-level drilldown
    • Access to content library
    • 5 dashboard logins
    • 8 hours consulting support

    Scale Plan

    $10,000/yr or $899/mo

  • Enterprise

    Sky's the limit

    • Free trial up to 10% of end user base
    • ML-generated prioritisation
    • ML-generated personas
    • AI-text sentiment analysis
    • AI-topic modelling
    • Predictive insights
    • Office-level drill-down
    • Access to content library
    • 20 dashboard logins
    • Dedicated support team

    Enterprise Plan

    Talk to Sales

It’s fast and easy. We promise.

It can be as little as 3 weeks from first engagement to presentation of results. We aim to move as fast as our clients.

No. Voxxify is a SaaS-based service with zero client footprint. We do ask clients to make some minor firewall changes, but nothing is installed in your environment.

We are experts in IT Experience Measurement so we will be with your every step of the way to ensure a successful engagement.

Our data is always fully encrypted at rest and in transit, and our secure servers are hosted in the EU to ensure full GDPR compliance. Read more here.

Our clients are always surprised to see the level of goodwill generated by engaging with end users on IT experience. Of course there will always be challenging feedback, but overall the results are very balanced.

If you want to get true actionable insights without incurring significant effort then it is worth paying a little more. See what our clients have said about us here.

 

Want to improve experience & optimize spend?