Featured Resources
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AcademyITX 101: Bring in every perspective
IT Experience Whiteboard Video Series: Part One Why bringing in the input of many end-users improves decision-making. Part one of […]
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WhitepapersCounting the financial cost of poor IT experience
This case study details a real world example of how poor IT experience with just one IT service cost a […]
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NewsVoxxify goes global with Dell partnership
In the “Making it Work” series, Elaine O’Regan from the Business Post spoke with Voxxify founder Steve Fleming about the […]
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All Resources
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BlogClosing the IT Experience Gap
Many corporate IT departments offer support to business end users via a ticketing system. But, beware – the metrics you […]
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BlogGo Deep
Startup founders, as with all those who are trying to break new ground, are faced with a difficult choice: stay […]
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BlogUnlock Organisational Wisdom
Previously we talked about where Escalations & Interventions come from. They come from an organisation that only looks up or […]
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BlogAvoiding Escalations
The IT Pain Threshold is the point where ticket volumes start to grow exponentially. If tickets continue to grow without […]
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BlogMove Fast and Change Things
Startup culture is getting a bad rep, and the move fast & break things narrative is starting to unravel. The […]
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BlogAI seems scary. But why?
Artificial Intelligence is making the news these days, and not always in a good way. I’m going to take a […]
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