News & Resources

The IT Pain Threshold is the point where ticket volumes start to grow exponentially. If tickets continue to grow without being resolved, that pain is transferred...

Startup culture is getting a bad rep, and the move fast & break things narrative is starting to unravel. The challenge, I discovered, is when startups...

Artificial Intelligence is making the news these days, and not always in a good way. I’m going to take a mild diversion for this week’s article...