All Perspectives Posts
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PerspectivesWhen experience isn’t clear
Most organisations don’t struggle because they lack feedback. They struggle because feedback doesn’t always resolve into a clear picture of […]
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PerspectivesWhy listen to end users
IT teams don’t operate in a vacuum. They build, configure, protect, and operate technology for people inside the organization. When […]
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PerspectivesThe CIO as listener-in-chief
To every CIO out there: I see you. You’re carrying one of the most complex roles in the modern enterprise […]
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PerspectivesSeeing experience over time
Most IT teams are already surrounded by data. Dashboards track movement, reports surface trends, and regular reviews suggest whether things […]
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PerspectivesWhen experience gaps show up
Most organisations don’t experience breakdowns all at once. They experience small misalignments that accumulate quietly over time. Nothing is obviously […]
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PerspectivesWhen complexity accelerates
AI didn’t arrive as a single decision. It arrived in layers. New tools, embedded features, automated responses, conversational interfaces, and […]
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