Featured Resources
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PerspectivesWhen experience isn’t clear
Most organisations don’t struggle because they lack feedback. They struggle because feedback doesn’t always resolve into a clear picture of […]
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EvidenceEnterprise IT sentiment benchmarks at scale
What large-scale experience data reveals, and how leaders use it to calibrate decisions. Most large organizations now collect some form […]
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FoundationsWhen experience data misleads executive decisions
Experience data often looks convincing to executives, but without proportion and context, it quietly undermines confidence and delays sound decisions. […]
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All Resources
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EvidenceEnterprise IT sentiment benchmarks at scale
What large-scale experience data reveals, and how leaders use it to calibrate decisions. Most large organizations now collect some form […]
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EvidenceThe financial cost of poor IT experience
Poor IT experience is often treated as an inconvenience. In enterprise environments, it can represent a persistent and material cost. […]
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FoundationsWhen experience data misleads executive decisions
Experience data often looks convincing to executives, but without proportion and context, it quietly undermines confidence and delays sound decisions. […]
Learn More -
PerspectivesWhen experience isn’t clear
Most organisations don’t struggle because they lack feedback. They struggle because feedback doesn’t always resolve into a clear picture of […]
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EvidenceWhen experience investment is tested under scrutiny
Across large organizations, investment in IT experience is rarely questioned because leaders doubt its importance. It is questioned because its […]
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FoundationsWhen data becomes decision-ready — and when it doesn’t
Data becomes decision-ready only when leaders can judge representativeness, impact, and comparability, allowing action while recognizing when hesitation remains rational. […]
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FoundationsHow leaders should actually prioritize experience risk
Prioritization improves when experience is governed as risk, revealing which issues matter, which can wait, and when action is justified. […]
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FoundationsWhen impact has to be inferred in executive decisions
Across organizations, leaders describe a remarkably similar experience. They care deeply about the people their technology supports, and they understand […]
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PerspectivesWhy listen to end users
IT teams don’t operate in a vacuum. They build, configure, protect, and operate technology for people inside the organization. When […]
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PerspectivesThe CIO as listener-in-chief
To every CIO out there: I see you. You’re carrying one of the most complex roles in the modern enterprise […]
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PerspectivesSeeing experience over time
Most IT teams are already surrounded by data. Dashboards track movement, reports surface trends, and regular reviews suggest whether things […]
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PerspectivesWhen experience gaps show up
Most organisations don’t experience breakdowns all at once. They experience small misalignments that accumulate quietly over time. Nothing is obviously […]
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PerspectivesWhen complexity accelerates
AI didn’t arrive as a single decision. It arrived in layers. New tools, embedded features, automated responses, conversational interfaces, and […]
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UpdatesThe Human Factor
Good employee experience means better customer experience which of course is important. But good employee experience also means a more […]
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UpdatesAI & Machine Learning
Alex Meehan addresses the challenge of simplifying large swathes of information into something actionable. Interview with Steve Fleming, CEO Voxxify. […]
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UpdatesIT’s New Normal in Data
The best data to inform your IT action plan is from the end users themselves, shares Steve Fleming, CEO of […]
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