Insights

All Resources

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  Company News

  Meet Alan Cooney

  Voxxify’s new Head of Enterprise Sales will draw on career working with global blue-chip companies to help Voxxify customers leverage […]

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  Guides & Learning

  Listening Comes First

  Are you Listening? “People shouldn’t need to become more IT-literate; IT needs to become more people-literate. It’s easy to forget […]

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  Guides & Learning

  Learn from What You Hear

  So, if you listen, what do you learn? In our previous blog & video about Listening we shared how IT end […]

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  Guides & Learning

  Close the Feedback Loop

  Last week we talked about how the best companies are Learning by listening to their end users. This week we […]

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  Benchmarks & Evidence

  IT Spend Benchmarks

  This CIO white paper analyzes IT spending by industry sector, with a particular focus on spend per employee. Learn about […]

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  Company News

  Voxxify + Dell Go Global

  In the “Making it Work” series, Elaine O’Regan from the Business Post spoke with Voxxify founder Steve Fleming about the […]

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  Analysis & Perspective

  Mine the DEX Gap

  In one way or another how we work is going to change post-pandemic. 100% office-based and 100% home-based are both […]

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  Benchmarks & Evidence

  ROI of IT Sentiment

  This case study details a real world example of how poor IT experience with just one IT service cost a […]

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  Analysis & Perspective

  IT Predictions 2021

  It’s December and with the world and its dog seemingly casting their eyes into the future, I thought I’d throw […]

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  Analysis & Perspective

  How to save a cool $1m on IT

  We recently worked on the IT Strategy of two Fortune 500 companies as they merged into one, identifying issues with […]

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  Analysis & Perspective

  Lessons from Homeworking

  At Voxxify we help companies keep their finger on their IT pulse. Here are some things we and our clients […]

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  Analysis & Perspective

  Measure What Matters

  Peter Drucker wrote that you can’t manage what you don’t measure. But it’s not as simple as that. In the […]

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  Analysis & Perspective

  What Surveys Reveal

  Creating a survey is simple these days, but getting valuable insights can be extremely difficult. Knowing what’s under the surface […]

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  Analysis & Perspective

  Closing the DEX Gap

  Many corporate IT departments offer support to business end users via a ticketing system. But, beware – the metrics you […]

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  Analysis & Perspective

  Go Deep or Go Home

  Startup founders, as with all those who are trying to break new ground, are faced with a difficult choice: stay […]

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  Analysis & Perspective

  Unlock Org Wisdom

  Previously we talked about where Escalations & Interventions come from. They come from an organisation that only looks up or […]

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  Analysis & Perspective

  How to Avoid IT Escalations

  The IT Pain Threshold is the point where ticket volumes start to grow exponentially. If tickets continue to grow without […]

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  Analysis & Perspective

  Move Fast, Change IT

  Startup culture is getting a bad rep, and the move fast & break things narrative is starting to unravel. The […]

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  Analysis & Perspective

  Why AI Still Seems Scary

  Artificial Intelligence is making the news these days, and not always in a good way. I’m going to take a […]

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