Case Study: The Cost of Poor IT Experience

This case study details a real world example of how poor IT experience with just one IT service cost a Fortune 500 company $1million per year.

Learn about dramatic insights from survey data of over 100,000 employees at two Fortune 500 companies over 4 quarters as they merged and attempted to integrate their respective legacy IT systems.

Correlating satisfaction scores with IT Support Ticket volumes for each company’s legacy VPN system, revealed discovered a significant difference in experience, as well as over $1,000,000 in annual cost avoidance opportunities.

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