SXSW Videos

SXSW 2021: Empathy in IT

We took part in SXSW Online 2021, where we launched “Empathy in IT” – a series of interviews with global CIOs and IT leaders, discussing whether empathetic IT is the future.

SXSW ‘Empathy in IT’: Trailer

As part of SXSW Online 2021 we’re launching our ‘Empathy in IT’ video series: 6 interviews with global CIOs & IT Leaders.

Empathy in IT Ep 1: Cerence Inc.

Bridget Collins, CIO at Cerence Inc. shares how her team utilised ’empathy at scale’ to improve the IT experience for the global spin-off.

Empathy in IT Ep 2: Boston Consulting Group

Chris Murphy, Global Head of Workplace Services & User Experience at BCG discusses user-centricity and agile IT.

Empathy in IT Ep 3: Goodbody

Stuart Halford, CIO at Goodbody discusses how IT investment should be informed by more than just trends in support tickets raised, and more.

Empathy in IT: Ep 4 Horizon CIO Network

Mark Chillingworth, chair of the Horizon CIO Network discusses the broker role the CIO now plays and more.

Empathy in IT Ep 5: Dell Technologies

Matt Roberts, Global Consulting Lead for Workforce Transformation at Dell Technologies shares insights on experience-centric IT.

Empathy in IT Ep 6: Fexco

Dave O’Brien, CTO at Fexco discusses the importance of understanding the IT needs of different users across regions.

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