Featured Resources
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Blog5 Tips for Better IT Surveys
Here are five things you may not know about IT sentiment surveys — and why getting them right matters more […]
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WhitepapersIT Sentiment Benchmarks
Steve · The State of IT Experience 2025 Global IT User Experience Insights Explore the global evolution of enterprise IT […]
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AcademyITX 101: Every Voice Matters
IT Experience Whiteboard Video Series: Part One Why bringing in the input of many end-users improves decision-making. Part one of […]
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All Resources
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NewsMeet Alan Cooney
Voxxify’s new Head of Enterprise Sales will draw on career working with global blue-chip companies to help Voxxify customers leverage […]
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AcademyListening Comes First
Are you Listening? “People shouldn’t need to become more IT-literate; IT needs to become more people-literate. It’s easy to forget […]
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AcademyLearn from What You Hear
So, if you listen, what do you learn? In our previous blog & video about Listening we shared how IT end […]
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AcademyClose the Feedback Loop
Last week we talked about how the best companies are Learning by listening to their end users. This week we […]
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WhitepapersIT Spend Benchmarks
This CIO white paper analyzes IT spending by industry sector, with a particular focus on spend per employee. Learn about […]
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NewsVoxxify + Dell Go Global
In the “Making it Work” series, Elaine O’Regan from the Business Post spoke with Voxxify founder Steve Fleming about the […]
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BlogMine the DEX Gap
In one way or another how we work is going to change post-pandemic. 100% office-based and 100% home-based are both […]
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WhitepapersROI of IT Sentiment
This case study details a real world example of how poor IT experience with just one IT service cost a […]
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BlogIT Predictions 2021
It’s December and with the world and its dog seemingly casting their eyes into the future, I thought I’d throw […]
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BlogHow to save a cool $1m on IT
We recently worked on the IT Strategy of two Fortune 500 companies as they merged into one, identifying issues with […]
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BlogLessons from Homeworking
At Voxxify we help companies keep their finger on their IT pulse. Here are some things we and our clients […]
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BlogMeasure What Matters
Peter Drucker wrote that you can’t manage what you don’t measure. But it’s not as simple as that. In the […]
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BlogWhat Surveys Reveal
Creating a survey is simple these days, but getting valuable insights can be extremely difficult. Knowing what’s under the surface […]
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BlogClosing the DEX Gap
Many corporate IT departments offer support to business end users via a ticketing system. But, beware – the metrics you […]
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BlogGo Deep or Go Home
Startup founders, as with all those who are trying to break new ground, are faced with a difficult choice: stay […]
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BlogUnlock Org Wisdom
Previously we talked about where Escalations & Interventions come from. They come from an organisation that only looks up or […]
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BlogHow to Avoid IT Escalations
The IT Pain Threshold is the point where ticket volumes start to grow exponentially. If tickets continue to grow without […]
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BlogMove Fast, Change IT
Startup culture is getting a bad rep, and the move fast & break things narrative is starting to unravel. The […]
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BlogWhy AI Still Seems Scary
Artificial Intelligence is making the news these days, and not always in a good way. I’m going to take a […]
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